FAQ

1. Are you factory?

Yes, we are factory has more than 130 employees, factory area more than 10000 square meters.


2. What is the chip brand ?

EPISTAR or CREE or SANAN


3. What is the LED Driver brand ?

LIFUD or BOKE or MEAN WELL or PHILIPS


4. What certificates do you have in your product?

TUV & CE & SAA & DLC & ISO9001


5. Can I get a sample to check the quality?

Samples are welcome and it can be delivered to you within 7days once you confirmed.


6. What is the MOQ ?

We have all these product in stock, no MOQ requirement !


7. What is your delivery period?

Fast Delivery for samples need 2days, the mass order need 15days


8. What is the shipping way?

DHL, UPS, TNT, FEDEX, EMS, air freight and sea freight


9. Where is your nearest port ?

ShangHai port & NingBo port


10. Can I get a lower price if I prder bigger quantities?

Yes.The bigger your order is, the cheaper price you will get


11. Do you have other similar LED light for me to choose?

Yes,we need you contact us then we will send more information about our panel for you.


12. What is your warranty for the products?

We offer 3 years warranty.


13. How to do if any quality problems on our side in the warranty time?

Taking pictures or videos as proof and send to us, we will replace new ones for free.


14. How do you ensure the quality?

We get three QC processes: 1. For raw materiais; 2. During the half of the production; 3. Final QC test one by one after aging 12 hours


15. Can we design packaging?

Yes, default is regular packing, we can make customer’s own packing.


16. Can we add our logo on products?

Yes,you can add the logo.


17. OEM or ODM accepted?

Yes,we can do OEM & ODM, logo on the light or package both are available.


18. Can we get support if we have our own market position?

Yes. Please inform us your detailed market demand, we will discuss and propose helpful suggest for you, to find the best solution for you.


19. Is there any cheap shipping cost to import to our country ?

For small order,express will be best. And for bulk order,sea ship way is best but take much time. For urgent orders, we suggest via air to airport.


20. What is your terms of payment?

Normally T/T 30% as deposit in advance, balance 70% before shipping. Also we accept L/C, Westem Union, Paypal D/P


21. What is your trade assurance?

100% product quality protection

100% product on time shipment protection

100% payment production for your covered amount